Returns are issued as a credit on account and will not be refunded in the original form of purchase. No Refunds. Exchange or credit only.
100% credit will be given for resalable merchandise returned in the original, unmarked, unsoiled package, within 14 days from the date of purchase with office approval.
No credit will be given for merchandise returned after 14 days from the date of purchase.
No credit will be given for merchandise that have been used.
No credit will be given for merchandise returned that is not resalable.
No credit will be given for items that are marked, labeled, used or soiled packaging.
No credit will be given on merchandise that has been discontinued, clearance, special ordered, skincare, makeup & pre-packs.
No credit will be given for items that fall in the "Final Sale Bracket Above".
All credits must be used within 14 days of return.
COVID-19 Update: In light of the challenges posed by COVID-19, we’ve adjusted our policies to ensure we're able to protect the safety of our loyal clients & dedicated employees. As such, we are not currently accepting returns and exchanges or doing defective replacements.
If your return, exchange or defective replacement policy period expired after March 24th, we’re extending the policy to 14 days after it is considered safe, by the provincial government, to lift social distancing precautions at your local store. After 14 days of resuming normal business operations, we will no longer accept returns, exchanges or defective replacements on expired policy periods.
We thank you for your patience and understanding during this time and will continue to do our best to support you and your business.
1.2 Restocking Fees For Return Items
0 - 14 days from original purchase date: 0% restocking fee, full credit given.
1.3 Discrepancies/Credit Annulment
No credit will be issued to items that do not comply with the Ezonedeal return policy. Items that will not receive a credit include, but are not limited to:
Items that are returned after 14 days.
Items that have been used.
Items not deemed to be resalable.
Items that are marked, labeled, or have been used.
Items that have been discontinued.
Special order items.
1.5 Defective Merchandise
Ezonedeal assumes no responsibility unless damages are reported upon receiving the shipment.
Any damages caused by or due to shipping need to be noted on the weigh bill, and Ezonedeal must be notified within 24 hours of receiving the shipment.
If damages/defects are not reported upon delivery, the product on that shipment will no longer be accepted in the coming months due to any of the following reasons:
Manufacturer defective retail product will be accepted as such and replaced for client up to 14 days.
No credit on specially ordered equipment and any furniture sales. All sales are final.
No returns, exchanges or refunds, only manufacturer warranty. Manufacturer warranty applies to all electrical. Please see point 2 for electrical warranties.
Ezonedeal Trading LTD will only guarantee shears that have a manufacturer’s warranty and only if it is a manufacturer’s defect. Our office must be notified of any manufacturer defects within 24 hours from the time the shear was received.
Any electrical appliance that has been abused or tampered with will void any warranty and is strictly enforced. All defective replacements/credits must be accompanied by proof of purchase. All defective replacement warranties are based on the original purchase dare and require proof of purchase before replacement is considered.
2.1 Iron/Dryer Electrical Warranty
All electrical is final sale.
Replacements require copy of defective replacement invoice with comments specifying the reason for return, original invoice number.
Strictly enforced on all electrical – any appliance that has been abused or tampered with will void the warranty.
All defective replacement warranties are based on the original purchase date and require proof of purchase.
3.1 Furniture Terms
All furniture, equipment and software sales are final. No returns or exchanges are allowed.
All furniture sales are prepaid. Full payment is required before the product is shipped.
Shipping fees are always an additional cost. There is no free shipping on furniture orders.
If you receive your furniture shipment and noticed damage on any of the boxes, please do not sign the shipment. If the shipment is signed, please ensure you document on the bill of landing, the number of damaged boxes and have the driver sign it immediately. Ezonedeal will replace damaged furniture at no cost.
4. Credit Card Payments
The best way to purchase any product from the Ezonedeal Website is payment via a credit card. For a credit card payment, we will ask you specific, relevant information we require for the various authorization and verification process of the purchase. We regret to inform you that we will not be able to execute your order until the authorization and verification processes are cleared.
5. Charging Your Credit Card
As soon as your order is processed, we apply the order total to your credit card. Once the order is shipped, delay in the shipment or installation will not relieve you of your obligation to accept any charges for the particular transaction.
6. Payment Disputes
Ezonedeal may go for litigation in the case of payment disputes. If your credit card company refuses payment, we may delay the shipment, or cancel the order outright. Additionally, we may deduct any sums that you owe us from any amount due to you. In addition, we will be entitled to reasonable costs that we incur for collection, including legal fees.
7. Credit Card Security
Credit card security is foremost in our minds, and we appreciate the care that our customers take about their personal and critical information.
We do not store credit card numbers(s) on our customer's profile. You will need to re enter your credit card information during every order you place with us.
8. Shipping and Shipping Charges
Provided your orders are in stock, we will ship your orders within three business days, post the receipt of your order and credit card verification. We ship all our orders via Canada Post or UPS from the Ezonedeal office closest in proximity to the delivery address.
The EDD (estimated delivery dates) are calculated based on which orders are received Monday to Friday, holidays excluded. We do not ship or deliver any orders on holidays and weekends. Moreover, we cannot guarantee the delivery date and time for any order.
Additional Standard Shipping charges may apply based on rural locations and furniture orders.
Shipping Method: Canada Post or UPS Ground Service.
Estimated Arrival Time: 2-7 business days from the date of shipment.
10. Sales Tax
We collect sales tax from customers as is required by the Provincial and Federal legislation.
The prices listed on the Ezonedeal Website for a particular product is the price that the product is available for, at the time we receive your order. We change the prices from time and time. It is also possible that there is an error in the pricing of a particular product in which case the charge that appears on your final invoice will be correct. Any prices that appear online will be overridden by our system in which case the amount preauthorized on your credit card may vary from the final checkout/invoiced amount. All prices are in Canadian dollars. The prices on the Ezonedeal Website are exclusive of sales tax and shipping charges.
12. Limitations of Ezonedeal Supplies Liability
Ezonedeal Supplies will not be liable for any special, indirect, consequential damages that are a result of the use or inability to use this site, or from the purchase and use of products available on the Ezonedeal Website. This is true, even in the case that Ezonedeal representative has been advised of the possibility of such damages. The total liability of Ezonedeal and Damages for all damages, losses, and a cause of action (in tort, contract or legal theory) shall in no event, exceed the amount that you paid for the product purchased on the site.
13. Governing Law and Jurisdiction
These terms are in accordance with the laws of the Province of Alberta, and are exclusive of its choice of law rules. The courts in Calgary, Alberta have the sole jurisdiction and venue of any legal proceedings.
If any of these provisions are held by a court of law, or other tribunal with competent jurisdiction to be unenforceable, these provisions shall be limited, or eliminated to the minimum extent necessary. These terms shall remain in full force and effect otherwise. The prices, product descriptions and other illustrations can be changed at any time, without prior intimation. The inventory of some items limits itself to the amount of supply in hand.