Goods will be supplied as shown on your order confirmation, which will be provided to you by email.
We use Canada Post and Sendle as our courier channels to deliver your items.
Our aim is to meet stated timeframes for delivery, however, from time to time particularly during busy periods, our shipping carriers may suffer delays which is beyond our control. Please allow up to 30 days delivery (for standard and express post). Sellers may set their own delivery time frames which may differ from goods sold by us.
Standard and express post are subject to different fees and charges. In addition, certain goods (including large and bulky items or special orders) may be subject to additional charges. All shipping charges will be made available to you at checkout.
Express shipping is available only in certain areas and for certain orders and your order eligibility will be confirmed at checkout.
We will not be held liable for;
Late delivery where attempted delivery has occurred on or before the delivery time-frames;
A parcel has been signed for and delivery has occurred (regardless of whether or not you have personally accepted delivery).
We reserve the right to change, modify or discontinue any delivery options at our absolute discretion
In the event your order is delayed, we will lodge an investigation on your behalf with the courier company. Investigations usually take between 3-5 business days to receive an outcome (Excluding the Christmas period).
Please Note: Request for Refunds or Replacements during the investigation process will be declined pending the outcome from the courier company.